Ensures Maximum Network Up-Time, Cuts IT Support Costs, Boosts Productivity
Rockville, MD, and Palm Desert, CA -- January 30, 2007 – Triumfant Inc. addresses a pressing need for automated IT problem detection and resolution with Triumfant Resolution Manager, the industry’s first fully automated analytics-based problem detection and resolution product.
Unlike products designed only to fix common errors with known signatures, Resolution Manager’s intelligent problem-solving analytics automatically detect and repair a broad range of problems, including:
Industry research shows that more than 74 percent of trouble calls are reported by end-users rather than detected by infrastructure management tools, resulting in costly delays in repair – delays that can cost an organization as much as $10,000 per minute.
Resolution automation means maximum network up-time is achieved, resulting in a dramatic increase in end-user productivity as well as greater efficiencies in utilization of IT support staff, driving down help desk costs. Triumfant reduces costs associated with help desk calls by as much as 36 percent, while decreasing downtime by as much as 32 percent when compared to traditional products. The resulting annual cost savings for a typical 1,000-seat enterprise adds up to nearly $250,000.
“Time is money, and as today’s enterprise grows more and more complex, the costs associated with managing the network grow apace as more personnel and more time are required to keep on top of vexing problems,” said John Prisco, CEO of Triumfant. “Resolution Manager stops that cycle cold by detecting and solving IT problems automatically. That’s a giant leap forward for organizations that are used to wasting precious resources barely keeping up with IT support.”
Ideally suited for large enterprises, governmental IT facilities, and managed service providers (MSPs), Resolution Manager means IT department managers can maintain greater control of the network, instituting proactive network administration, while also collecting and retaining critical operational data to ensure reporting compliance.
Resolution Manager is among the select group of 70 groundbreaking products chosen for evaluation at DEMO 2007, January 30 – February 1 at Palm Springs, California.
Triumfant offers the industry’s only Automated Resolution Management solution for IT support and service. Its flagship product, Triumfant Resolution Manager, is the first to automate the entire life cycle of IT problem management, from identification to resolution – including resolution of previously unknown computing issues. Based in Rockville, Maryland, Triumfant serves key enterprise and federal government markets. For more information or to schedule a free IT support assessment, visit www.triumfant.com.
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Meredith Schwenk
SHIFT Communications, LLC
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