Rockville, MD,– April 17, 2007 – Triumfant Inc. has been named to the BMC Software Technology Alliance Program following the completion of integration validation of its flagship trouble remediation product, Resolution Manager, with the BMC Remedy IT Service Management (ITSM) solution.
Resolution Manager is the only IT service management product with true autonomic remediation capability, able to automatically detect and repair a broad range of costly computer problems, including:
• Unexpected system faults
• Common system faults
• Unauthorized configuration changes
• Viruses, malware, and unauthorized software installs
• Zero-day security exploits
• System policy non-compliance
“Organizations are constantly looking for ways to get in front of unexpected technical issues while reducing costs and increasing productivity”, said Fred Johannessen, vice president, Technology Alliance and MarketZone at BMC Software. “Resolution Manager’s problem detection and remediation capabilities complement BMC’s Remedy ITSM solution helping customers maintain a greater level of control of their problem management environment.”
BMC Remedy ITSM ensures maintenance of IT service levels and helps companies discover, understand, model, respond, and track IT system problems and business services failures. In tandem with Resolution Manager, large enterprises will be able to achieve a dramatic increase in end-user productivity, as well as greater efficiencies in the utilization of IT support staff – “Large enterprises are getting hammered by nagging, unexpected problems that cut deeply into worker productivity and efficient network operations,” said John Prisco, CEO, Triumfant. “By joining the BMC Software technology alliance program, BMC and Triumfant can work together on behalf of the harried enterprise to increase productivity and reduce operational costs.”
Ideally suited for large enterprises, governmental IT facilities and managed service providers (MSPs), Resolution Manager allows IT department managers to maintain greater control of the network, instituting proactive network administration while also collecting and retaining critical operational data to ensure reporting compliance.
About Triumfant
Triumfant offers the industry’s only automated resolution management solution for IT support and service. Its flagship product, Triumfant Resolution Manager, is the first to automate the entire lifecycle of IT problem management, from identification to resolution – including resolution of previously unknown computing issues. Triumfant, Triumfant Resolution Manager and the Triumfant logo are the exclusive properties of Triumfant, Inc and are registered with the U.S. Patent and Trademark Office. Based in Rockville, Maryland, Triumfant serves key enterprise and federal government markets. For more information or to schedule a free IT support assessment, visit www.triumfant.com.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.
MEDIA CONTACT
Brenda Jellicorse
Triumfant Incorporated
919-248-9393 X108
Brenda.Jellicorse@Triumfant.com