Featured Customers

Managed Service Provider Achieves 300% Growth in Desktop Business without Adding Staff

An integral part of the Alphanumeric Systems' TotalCare desktop service is Automated Resolution Management, a practical approach to IT care that provides automation across the full life cycle of the IT support process. Through the effective application of Automated Resolution Management, Alphanumeric has not only grown its customer base, but has done so without incurring new staffing burdens-a critical advantage for a growing managed service provider. Download PDF

Progress Energy, headquartered in Raleigh, N.C., is a Fortune 250 diversified energy company with more than 23,000 megawatts of generation capacity and $10 billion in annual revenues. The company's holdings include two electric utilities serving approximately 3.1 million customers in North Carolina, South Carolina and Florida. Progress Energy also includes energy marketing and other non-regulated operations. Progress Energy is the 2006 recipient of the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence. Progress Energy was the 2005 recipient of the prestigious J.D. Power and Associates Founder's Award for dedication, commitment and sustained improvement in customer service. For more information about Progress Energy, visit the company's Web site at http://www.progress-energy.com