Triumfant provides professional services to support all aspects of your implementation. Triumfant also provides project management expertise to track progress and ensure smooth implementation. Services cover major phases of implementation, including:

• Customer Analysis - This phase is aimed at understanding the customer's current support environment and business goals. This understanding is used to assess the projected business impact of your Triumfant solution and to identify any unique customer requirements that may impact the deployment, configuration or use of the product.
• Planning - Activities in this phase include the establishment of a project plan that identifies the major deployment activities and the associated schedule. This plan is used to ensure that subsequent phases are carried out in an efficient and timely manner.
• Installation - During the installation phase, Triumfant customer service engineers work with the customer to achieve installation of the Triumfant solution(s), including centralized collector, database and analytics components, as well as distributed agent components.
• Verification - During the verification phase, Triumfant engineers ensure that all machines in the managed population are reporting properly and help the customer establish automated tasks to build models and execute checks. Triumfant also analyzes the initial check results for signs of embedded problems.
• Customization - Triumfant can provide services to customize Resolution Manager, Compliance Manager and/or Security Manager to fit your specific needs, including implementation of custom recognition filters, policy templates, reports, and interfaces to third-party service support systems.

For detailed information on our professional services offering contact Customer Support:

Via e-mail at support@triumfant.com

Via telephone at 800.267.2190