Put Triumfant's Solutions to the Test.
Find Out How Much You Can Save with Resolution Manager, Compliance Manager and Security Manager.
- Save an average of one-third in IT support costs by resolving known and unknown IT issues before they turn into service desk calls.
- Free IT resources to focus on strategic initiatives that drive business performance.
- Validate your success with up-to-date financial metrics.
Pilot and ROI Analysis
Now you can find out exactly how you can achieve significant business impact with Triumfant's suite of solutions. Our Pilot and ROI Analysis Program includes:
- Assessments of up to 100 machines in your organization
- Installation, configuration and training to get you up and running quickly
- Analysis of findings, including applicable resolutions
- Demonstration of ability to detect and fix issues other products may not have detected
- Technical support during business hours throughout the assessment period
- Custom analysis of potential for reducing support costs and end-user downtime
- Action plan for achieving cost savings and ROI objectives
Pilot and ROI Analysis Program Overview:
The program builds on a proven process to help your team achieve a clear picture of our savings opportunity with Triumfant solutions. The program encompasses four phases, including:
Phase 1 - Preparation Careful preparation ensures smooth deployment of Resolution Manager, Compliance Manager, and/or Security Manager agents and server components. Activities in this phase include:
- Identify participants and machines in the pilot program.
- Establish baseline incident/problem management operations and performance information (i.e., types of reported problems and frequency).
Phase 2 - Installation
This phase includes the establishment of processing analysis components in the client environment. Activities include:
- Install the collector, database and analytic components.
- Install a standard set of recognition filters and policy templates.
- Install the agent software in the population of machines participating in the program.
- Create initial snapshots of the computing environment.
- Configure basic report-generation tasks and set up Web interface accounts.
- Provide training via WebEx for participants.
- Verify that the system is installed and operating.
Phase 3 - Assessment
Evaluation in this phase focuses on reduced support costs and increased customer satisfaction. Activities include:
- Verify the proactive detection of a variety of incidents within the IT environment, including malware, undesirable applications, resource shortages, missing patches and configuration errors.
- Verify automatic resolution of incidents, particularly malware that evades existing antivirus applications.
- Use the auto-analyze function to diagnose unknown incidents.
- Verify monitoring of compliance with IT policies.
- Construct and test at least one custom recognition filter and policy template.
- Conduct brief weekly meetings to review progress and results.
Phase 4 - Completion
The final phase includes removal of installed components and the generation of a final summary report to document observed results.
